Support

CONTACT US

Have a question, issue with your order, or need support? We're here to help. Reach out through any of the channels below and we'll respond within 24–48 business hours.

Email Support
support@digiassets.shop

Response: 24–48 hrs

Support Hours

Monday – Saturday

10:00 AM – 7:00 PM IST

SEND A MESSAGE

GRIEVANCE OFFICER

As per the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our designated Grievance Officer are:

NameGrievance Officer, DigiAsset Kit
Working HoursMonday–Friday, 10 AM – 6 PM IST
Resolution TimeWithin 30 days of receipt of grievance

QUICK ANSWERS

I didn't receive my download link. What should I do?

Check your spam/junk folder first. If it's not there, email us at support@digiassets.shop with your Order ID and payment screenshot. We'll resend within a few hours.

Can I get a refund if I change my mind?

Refunds are not available for change-of-mind once the download link is sent. Please review our full Refund Policy before purchasing.

My payment was deducted but I got no order confirmation.

This can happen due to bank processing delays. Please wait 2–4 hours. If still unresolved, email us with your UPI transaction ID or bank reference number and we'll resolve it immediately.

What payment methods are accepted?

We accept UPI (PhonePe, GPay, Paytm, etc.), Debit Cards, Credit Cards (Visa, Mastercard, RuPay), and Net Banking — all via our secure PhonePe Payment Gateway.